We understand that reaching out for counselling or professional training can come with questions — and that’s completely natural. This FAQs page is here to provide clear, supportive answers about our services, what to expect, and how we work. If you don’t see your question here, we warmly invite you to get in touch. We’re here to help you feel informed, comfortable, and confident in taking your next step.
Counselling provides a confidential and supportive space to explore thoughts, emotions, and experiences. Sessions are collaborative and paced according to your needs. The focus may include increasing self-awareness, developing coping strategies, processing difficult experiences, or improving relationships.
Counselling can be helpful if you are experiencing emotional distress, relationship difficulties, life transitions, stress, anxiety, grief, or simply feel “stuck.” If you are unsure, an initial consultation can help determine suitability.
Confidentiality is a core principle of counselling. Information shared in sessions remains private, except in circumstances where there is a serious risk of harm to yourself or others, or where disclosure is required by law. Full details are explained before therapy begins.
The number of sessions varies depending on your goals and circumstances. Some clients attend short-term counselling focused on specific concerns, while others prefer longer-term therapeutic work.
Standard individual sessions typically last 50–60 minutes. Extended sessions may be available by arrangement.
Fees vary depending on the type of service (individual, couples, or group), session length, and format (online or in person). Current pricing is listed on the relevant service pages.
Yes, online counselling may be available depending on your location and needs. Online sessions are conducted via a secure platform.
A minimum notice period (e.g., 24–48 hours) is required to cancel or reschedule a session. Late cancellations or missed appointments may incur the full session fee.
Appointments can be scheduled through the contact form on our website, via email (besuperb2024@gmail.com), WhatsApp (+254716171412), telephone (+254716171412), or by visiting our office at Kenya House Complex, Koinange Street, 3rd Floor Room T4.
Common areas may include anxiety, depression, stress, grief, relationship challenges, workplace concerns, self-esteem, life transitions PTSD and Trauma. If you are unsure whether your concern falls within scope, please enquire.
Counselling is not a crisis service. If you are experiencing immediate risk or acute distress, please contact emergency services or an appropriate crisis support line.
Yes, we work with children & adolescents through appropriate therapy techniques in child and play therapy.
Yes we do work with couples and families and view relationships as living system that deserve care and compassion. When we work with couples and families we create as space where everyone’s voice can be heard and guide you towards deeper connection, improved communication and mutual understanding.
The first session typically focuses on understanding your concerns, discussing goals, explaining confidentiality, and exploring whether the therapeutic approach feels right for you.
I am eclectic applying Psychodynamic and attachment theory, Person- Centered Therapy, Cognitive Behavioral Therapy (CBT), Gestalt Therapy, Family systems Therapy and Solution Focused Brief Therapy.
Clarify boundaries around email contact, crisis support, and response times.
Counselling focuses on supporting clients to develop insight and make informed decisions, rather than providing directive advice.
Client information is stored securely and handled in accordance with data protection regulations.
Yes — brief clinical notes are kept for professional and ethical purposes.
Yes — group therapy is available for selected themes. Details, structure, and pricing are outlined on the Group Therapy page.
Yes — workplace wellbeing sessions and structured programmes can be arranged. Pricing depends on scope, group size, and location.
Besuperb Counselling and Training Center
